Toyota Dealer Collision Center

Requirements

Ownership Structure:

If the collision center is a separate legal entity, it must have a minimum of 15% common ownership with the dealership.

Application Process:

Dealers need to submit a detailed application, including information about the legal entity, DBA (Doing Business As) name, ownership details, and compliance with program requirements. The dealer is responsible for ensuring the collision center meets all program standards.

Fees

Dealers pay a one-time initial fee, which varies depending on the month of approval, and an annual recertification fee of $5,500.

Fee Breakdown
1st Year
(One-Time Fee)		2nd Year and Later
(Annually Recurring Fee)
Month of Billing = Month of Program ApprovalJanuary$6,480.00Month of Billing = April$5,500.00
February$5,940.00
March$5,400.00
April$4,860.00
May$4,320.00
June$3,780.00
July$3,240.00
August$2,700.00
September$2,160.00
October$1,620.00
November$1,080.00
December$540.00

Program Compliance

The Toyota Certified Collision Center program mandates strict compliance with various standards to maintain certification. Participating centers must adhere to detailed requirements in facility standards, equipment, and staff training, ensuring high-quality repairs and customer service. Centers are required to submit financial and repair order data regularly, allowing Toyota to monitor performance and provide benchmarking. Compliance with these standards is essential for maintaining certification and receiving the program’s benefits.

Toyota conducts regular evaluations and consultations to ensure continuous adherence to program requirements, and any non-compliance can lead to revocation of certification or additional corrective actions.

Dealer Benefits

  • Annual in-person business consultation from an industry expert to evaluate your operations and provide recommendations.
  • Manager and Estimator Instructor-led training taught by industry experts designed to increase your team’s business proficiencies.
  • Repair Technician and Refinish Technician Instructor-led training, taught exclusively by Toyota repair instructors, designed to improve your technicians’ skills.
  • Access to the Toyota Technical Information System (TIS) for proper repair procedures.
  • Access to the collision-specific Technical Assistance System (TAS), which is exclusive to the program.
  • Invitation to the annual Performance Group Meeting where collision center management teams discuss industry trends, financial performance metrics, and Toyota-specific updates.
  • Access to discounted tools and equipment and participation in the Toyota Loaner Tool Program.
  • Licensed use of TCCC signage upon certification and access to professional Toyota marketing materials.

Training Requirements

Minimum Training Requirements

  • Managers
    10 online courses
  • Estimators
    10 online courses
  • Repair Technicians
    10 online courses, 2 instructor-led courses (3 days total)
  • Refinish Technicians
    10 online courses, 1 instructor-led course (2 days total)

For more details on Technical Training Locations, visit here.

Facility Requirements

All TCCCs (regardless of location)

  • The Building Exterior is free of
    • Broken windows/shattered glass
    • Blemishes or damage to signage letters
    • Major blemishes on customer facing doors and/or exterior walls
  • The Customer Lounge has:
    • No rips or tears in furniture
    • No paint chipping
    • No leaks in ceiling
  • The collision center must be clean enough to not impact the delivery of high-quality repairs and superior customer service
  • Facility has office space for management, administrative, and production staff
  • Wi-Fi Access
    • Minimum download speed = 5 Mbps
    • Wi-Fi coverage in customer lounge & shop area (different Wi-Fi names for each)
    • Wi-Fi measuring method: Phone App (Speedtest by Ookla)
  • Dedicated drive-in customer/estimate (not WIP) parking (with signage)
    • Minimum 2 spaces per 100 cars repaired monthly
  • Appropriate building signage / logos (only upon Certification):
    • Subject to applicable local zoning and land use regulations, the Trademark shall be represented in approved non-permanent exterior and interior signage and shall be at least as well represented (in terms of size, prominence, quality and volume) as other OEM marks and logos
  • Permanent signage (pylon signage or signage installed or affixed to the exterior of a building that, if removed, would result in damage or destruction or require renovation or rehabilitation) is not permitted for any of the following:
    • Insurance Carrier branding
    • Rental Car branding
    • Non-automotive branding
    • Trademark or any reference to TMS or Toyota
    • Other OEM trademarks or names
  • Restrooms onsite and accessible from customer lounge

Tools & Equipment Requirements

TIS access in estimator and repair/refinish areas

  • Pulling systems
    • 10-ton Capacity Drive-On Frame @ Unibody Alignment Bench
    • Full-Frame Vehicle Hold Down
  • Dedicated Parts Storage
  • Body Measuring System
    • Capable of simultaneous 3-dimensional electronic measurement, accurate to +-1.0mm or better
  • Corrosion Protection Applicator
    • Equipment capable of following Toyota and Lexus repair procedures
  • Computerized Paint Mixing & Formula Retrieval System(s)
    • Minimum Requirements:
      • Computerized system
    • Recommended:
      • Dedicated PC
      • Color Laser Printer
      • High resolution monitor
      • Integrated weighing solution
  • Painters Supplied Air Respirator System
    • Minimum Requirements:
      • Full face mask and painter suit
      • Gloves composed of nitrile rubber
      • Battery powered OK
      • Must comply with OSHA and NIOSH regulations for your area
    • Recommended:
      • Full face mask and painter suit
      • Gloves composed of nitrile rubber
      • High capacity, portable 1hp 120 VAC electric, 25’ length of ¾” non-toxic king proof lightweight flex air hose
      • Must comply with OSHA and NIOSH regulations for your area
  • Paint Thickness Gauge(s)
    • Must be able to measure paint on ferrous, non-ferrous, and plastic surfaces
  • Paint Booth
    • Professionally installed, commercially purchased down draft or cross draft paint booth that complies with federal, state, and local environmental regulations
  • Compressed Air Filtration
    • Refrigerant, desiccant, or membrane compressed air filtration/drying unit
  • MIG / GMAW Welder(s)
    • Minimum Requirements:
      • 180amp output, 220V single phase minimum
    • Recommended:
      • 250amp computer-controlled wire feed and current usage
  • Squeeze-Type Resistance Spot Welder
    • Minimum Requirements:
      • 10,000amp capacity
      • 2,940N clamping pressure
      • 220V single phase
    • Recommended:
      • Liquid cooled
      • 14,000amp capacity
      • Microprocessor controlled welding current
      • 220V
  • Welding Respirators
    • Follow OSHA standards
  • Scan Tools & Vehicle Reprogramming Devices
    • Current Techstream or Techstream Lite products. Once approved for the Program, discounted rates are available
  • Refrigerant Recovery and Recharge
    • Minimum Requirements:
      • R1234yf
      • R134a
    • Recommended:
      • Dedicated ND11 service equipment and tools
  • High Voltage PPE
    • Minimum Requirements:
      • Rated to at least 1,000V (proper fitting)
    • Recommended:
      • Leather over-gloves in each size
      • Dedicated glove storage containers
      • Glove inflator/ inspection log
      • HV apron and face shield
      • HV workstation