TCCC PROGRAM REQUIREMENTS

Agreement

Upon approval to participate in the TCCC Program, Collision Center is required to execute the Toyota Certified Collision Center Program Agreement (“Agreement”).

Consultations

Upon approval to participate in the TCCC program, an Initial Certification Consultation( ICC) will be held at the Collision Center to review compliance with program requirements and to provide business consultation services as a benefit of the program. Once Certified, annual Re-Certification Consultations (RCC) will be scheduled to perform the same services. During each consultation, TOYOTA and/or its designated and approved vendor will hold a close meeting to report Collision Center findings. Collision Center representation, including but not limited to, the Collision Center’s Manager, must be present during the close meetings.

Financial Data

Collision Center is required to transmit the Collision Center’s complete and accurate Financial

Statement data to TOYOTA on a monthly basis. It is acceptable for the financiald ata to be shared via the TCCC online form titled “Financial Statement TCCC” located at https://tccc.collisionrepairnetwork.org/

The Financial Statement data will be used for purposes of benchmarking, performance reporting, and program consultation services. If Financial data is not provided to TOYOTA, these features of the TCCC program will not be available, and TMS may deem the Collision Center to be in material breach of the Agreement and/or withhold certification, at TMS’s sole option, until such data is provided.

Repair Order Data

Collision Center is required to collect and share Collision Center’s Repair Order (RO) data. RO data includes, but is not limited to, customer contact information, VIN data, and vehicle repair, service, or warranty data. Acceptable sources of RO data are: Collision Center’s Management System or a selected vendor. Purpose of collecting RO data is for benchmarking, performance reporting, facilitation of customer satisfaction surveys, and program consultation services. If RO data is not made available to TOYOTA, these features of the TCCC program will not be available, and TMS may deem Collision Center to be in material breach of the Agreement and/or withhold certification, at TMS’s  sole option, until such data is provided.

Insurance

Collision Center is required to carry insurance coverage in the amounts set forth in the Agreement.

Training

Please refer to the table below for specific staffing requirements based on your annual customer pay repair order count as of December. Each role within the collision center must meet the designated criteria to ensure compliance with the program standards.

 Annual Customer Pay Repair Order Count YTD DecemberCertified Collision Staffing Requirements
Manager  Job Code: 0321- Higher1
Estimator  Job Code: 0651 – 22001
2201 – 44002
4401 – 66003
6601 – 88004
8801 – Higher5
Repair Technician  Job Code: 0531 – 11001
1101 – 22002
2201 – 33003
3301 – 44004
4401 – 55005
5501 – 66006
6601 – 77007
7701 – 88008
8801 – Higher9
Refinish Technician  Job Code: 0541 – 33001
3301 – 66002
6601 – 99003
9901 – Higher4

FACILITY REQUIREMENTS

All TCCCs (regardless of location)

  • The Building Exterior is free of
    • Broken windows / shattered glass
    • Blemishes or damage to signage letters
    • Major blemishes on customer facing doors and/or exterior walls
  • The Customer Lounge has:
    • No rips or tears in furniture
    • No paint chipping
    • No leaks in ceiling
  • The collision center must be clean enough to not impact the delivery of high- quality repairs and superior customer service
  • Facility has office space for management, administrative, and production staff
  • Wi-Fi Access
    • Minimum download speed = 5 Mbps
    • Wi-Fi coverage in customer lounge & shop area (different Wi-Fi names for each)
    • Wi-Fi measuring method: Phone App (Speedtest by Ookla)
  • Dedicated drive-in customer/estimate (not WIP) parking (with signage)
    • Minimum 2 spaces per 100 cars repaired monthly
  • Appropriate building signage / logos (only upon Certification):
    • Subject to applicable local zoning and land use regulations, the Trademark shall be represented in approved non-permanent exterior and interior signage and shall be at least as well represented (in terms of size, prominence, quality and volume) as other OEM marks and logos
  • Permanent signage (pylon signage or signage installed or affixed to the exterior of a building that, if removed, would result in damage or destruction or require renovation or rehabilitation) is not permitted for any of the following:
    • Insurance Carrier branding
    • Rental Car branding
    • Non-automotive branding
    • Trademark or any reference to TMS or Toyota
    • Other OEM trademarks or names
  • Restrooms onsite and accessible from customer lounge

TOOLS AND EQUIPMENT REQUIREMENTS

  • TIS access in estimator and repair/refinish areas
  • Pulling systems
    • Equipment capable of any/all pulling as outlined in repair manual procedures
  • Dedicated Parts Storage
  • Body Measuring System
    • Capable of simultaneous 3-dimensional electronic measurement, accurate to +-1.0mm or better
  • Corrosion Protection Applicator
    • Equipment capable of following Toyota and Lexus repair procedures
  • Computerized Paint Mixing & Formula Retrieval System (s)
    • Minimum Requirements:
      • Computerized system
    • Recommended:
      • Dedicated PC
      • Color Laser Printer
      • High resolution monitor
      • Integrated weighing solution
  • Painters Supplied Air Respirator System
    • Minimum Requirements:
      • Full face mask and painter suit
      • Gloves composed of nitrile rubber
      • Battery powered OK
      • Must comply with OSHA and NIOSH regulations for your area
    • Recommended:
      • Full face mask and painter suit
      • Gloves composed of nitrile rubber
      • High capacity, portable 1hp 120 VAC electric, 25’ length of ¾” non-toxic king proof lightweight flex air hose
      • Must comply with OSHA and NIOSH regulations for your area
  • Paint Thickness Gauge(s)
    • Must be able to measure paint on ferrous, non-ferrous, and plastic surfaces
  • Paint Booth
    • Professionally installed, commercially purchased down draft or cross draft paint booth that complies with federal, state, and local environmental regulations
  • Compressed Air Filtration
    • Refrigerant, desiccant, or membrane compressed air filtration/drying unit
  • MIG / GMAW Welder(s)
    • Minimum Requirements:
      • 180amp output, 220V single phase minimum
    • Recommended:
      • 250amp computer-controlled wire feed and current usage
  • Squeeze-Type Resistance Spot Welder
    • Minimum Requirements:
      • 10,000amp capacity
      • 2,940N clamping pressure
      • 220V single phase
    • Recommended:
      • Liquid cooled
      • 14,000amp capacity
      • Microprocessor controlled welding current
      • 220V
  • Welding Respirators
    • Follow OSHA standards
  • Scan Tools & Vehicle Reprogramming Devices
    • Current Techstream or Techstream Lite products. Once approved for the Program, discounted rates are available
  • Refrigerant Recovery and Recharge
    • Minimum Requirements:
      • R1234yf
      • R134a
    • Recommended:
      • Dedicated ND11 service equipment and tools
  • High Voltage PPE
    • Minimum Requirements:
      • Rated to at least 1,000V (proper fitting)
    • Recommended:
      • Leather over-gloves in each size
      • Dedicated glove storage containers
      • Glove inflator/ inspection log
      • HV apron and face shield
      • HV workstation