Independent Collision Center
Requirements
Eligibility:
We encourage any prospective collision centers to have a good working relationship with the local Toyota dealership in their area. They must be willing to comply with program requirements including training, equipment, and facility standards. This is based on Toyota discretion according to market conditions.
Location Requirements:
The location requirements for a Toyota Certified Collision Center (TCCC) focus on ensuring the center is well-positioned to serve Toyota customers effectively. While specific geographic considerations are typically applied, Toyota may grant exceptions based on factors such as the shop’s capacity and the overall needs of the market. Being situated in a particular area does not guarantee exclusivity, as Toyota evaluates each center’s potential to meet service demands. The program requirements are subject to change based on Toyota’s strategic considerations and market conditions.
Application Process:
The Toyota Certified Collision Center (TCCC) Independent requires an application detailing the legal entity name, DBA, and compliance with Toyota’s requirements.
| Fee Breakdown | ||||
|---|---|---|---|---|
| 1st Year (One-Time Fee) | 2nd Year and Later (Annually Recurring Fee) | |||
| Month of Billing = Month of Program Approval | January | $9,950.00 | Month of Billing = April | $9,950.00 |
| February | $9,121.00 | |||
| March | $8,292.00 | |||
| April | $7,463.00 | |||
| May | $6,633.00 | |||
| June | $5,804.00 | |||
| July | $4,975.00 | |||
| August | $4,146.00 | |||
| September | $3,317.00 | |||
| October | $2,488.00 | |||
| November | $1,658.00 | |||
| December | $829.00 | |||
The Toyota Certified Collision Center Independent (TCCC) require an application detailing the legal entity name, DBA, and compliance with Toyota’s requirements.
Program Compliance
The Toyota Certified Collision Center (TCCC) program mandates strict compliance with various standards to maintain certification. Participating centers must adhere to detailed requirements in facility standards, equipment, and staff training, ensuring high-quality repairs and customer service. Centers are required to submit financial and repair order data regularly, allowing Toyota to monitor performance and provide benchmarking. Compliance with these standards is essential for maintaining certification and receiving the program’s benefits.
Toyota conducts regular evaluations and consultations to ensure continuous adherence to program requirements, and any noncompliance can lead to revocation of certification or additional corrective actions.
Program Benefits
- Annual in-person business consultation from an industry expert to evaluate your operations and provide recommendations.
- Manager and Estimator Instructor-led training taught by industry experts designed to increase your team’s business proficiencies.
- Repair Technician and Refinish Technician Instructor-led training, taught exclusively by Toyota repair instructors, designed to improve your technicians’ skills.
- Access to the Toyota Technical Information System (TIS) for proper repair procedures.
- Access to the collision-specific Technical Assistance System (TAS).
- Invitation to the annual Performance Group Meeting, where collision center management teams discuss industry trends, financial performance metrics, and Toyota-specific updates.
- Access to discounted tools and equipment and participation in the Toyota Loaner Tool Program.
- Licensed use of TCCC signage upon certification, and access to professional Toyota marketing materials.
Training Requirements
Minimum Training Requirements
- Managers
10 online courses - Estimator
10 online courses - Repair Technicians
10 online courses, 2 instructor-led courses (3 days total) - Refinish Technicians
10 online courses, 1 instructor-led course (2 days total)
For more details on Technical Training Locations, visit here.
Facility Requirements
All TCCCs (regardless of location)
- The Building Exterior is free of
- Broken windows/shattered glass
- Blemishes or damage to signage letters
- Major blemishes on customer-facing doors and/or exterior walls
- The Customer Lounge has:
- No rips or tears in furniture
- No paint chipping
- No leaks in ceiling
- The collision center must be clean enough to not impact the delivery of high-quality repairs and superior customer service
- Facility has office space for management, administrative, and production staff
- Wi-Fi Access
- Minimum download speed = 5 Mbps
- Wi-Fi coverage in customer lounge & shop area (different Wi-Fi names for each)
- Wi-Fi measuring method: Phone App (Speedtest by Ookla)
- Dedicated drive-in customer/estimate (not WIP) parking (with signage)
- Minimum 2 spaces per 100 cars repaired monthly
- Appropriate building signage / logos (only upon Certification):
- Subject to applicable local zoning and land use regulations, the Trademark shall be represented in approved non-permanent exterior and interior signage and shall be at least as well represented (in terms of size, prominence, quality and volume) as other OEM marks and logos
- Permanent signage (pylon signage or signage installed or affixed to the exterior of a building that, if removed, would result in damage or destruction or require renovation or rehabilitation) is not permitted for any of the following:
- Insutance Carrier branding
- Rental Car branding
- Non-automotive branding
- Trademark or any reference to TMS or Toyota
- Other OEM trademarks or names
- Restrooms onsite and accessible from customer lounge
On Campus With Separate Facility
(Same address as dealership, separate building)
- Appropriate building signage/logos (only upon certification):
- Subject to applicable local zoning and land use regulations, the trademark shall be represented in approved non-permanent exterior and interior signage and shall be at least as well represented (in terms of size, prominence, quality and volume) as other OEM marks and logos
- Permanent signage (pylon signage or signage installed or affixed to the exterior of a building that, if removed, would result in damage or destruction or require renovation or rehabilitation) is not permitted for any of the following:
- Insurance carrier branding
- Rental car branding
- Non-automotive branding
- Trademark or any reference to TMS or Toyota
- Other OEM trademarks or names
- Restrooms onsite and accessible from customer lounge
Off Site (Different address than dealership)
- Appropriate building exterior permanent signage/logos (only upon certification)
- All TCCCs not permitted:
- Insurance carrier branding
- Rental car branding
- Non-automotive branding
- If Toyota mark/logo is used on exterior:
- Any exterior wall with mark/logo is required to have aluminum composite material (ACM)
- Exclusive exterior Toyota branding
- If Toyota mark/logo is used on exterior:
- Other OEM marks and logos permitted
- MSO branding (e.g., CARSTAR/FIX AUTO/Caliber) permitted
- Restrooms onsite and accessible from customer lounge
Tools & Equipment Requirements
TIS access in estimator and repair/refinish areas
- Pulling systems
- 10-ton Capacity Drive-On Frame @ Unibody Alignment Bench
- Full-Frame Vehicle Hold Down
- Dedicated Parts Storage
- Body Measuring System
- Capable of simultaneous 3-dimensional electronic measurement, accurate to +-1.0mm or better
- Corrosion Protection Applicator
- Equipment capable of following Toyota and Lexus repair procedures
- Computerized Paint Mixing & Formula Retrieval System(s)
- Minimum Requirements:
- Computerized system
- Recommended:
- Dedicated PC
- Color Laser Printer
- High resolution monitor
- Integrated weighing solution
- Minimum Requirements:
- Painters Supplied Air Respirator System
- Minimum Requirements:
- Full face mask and painter suit
- Gloves composed of nitrile rubber
- Battery powered OK
- Must comply with OSHA and NIOSH regulations for your area
- Recommended:
- Full face mask and painter suit
- Gloves composed of nitrile rubber
- High capacity, portable 1hp 120 VAC electric, 25’ length of ¾” non-toxic king proof lightweight flex air hose
- Must comply with OSHA and NIOSH regulations for your area
- Minimum Requirements:
- Paint Thickness Gauge(s)
- Must be able to measure paint on ferrous, non-ferrous, and plastic surfaces
- Paint Booth
- Professionally installed, commercially purchased down draft or cross draft paint booth that complies with federal, state, and local environmental regulations
- Compressed Air Filtration
- Refrigerant, desiccant, or membrane compressed air filtration/drying unit
- MIG / GMAW Welder(s)
- Minimum Requirements:
- 180amp output, 220V single phase minimum
- Recommended:
- 250amp computer-controlled wire feed and current usage
- Minimum Requirements:
- Squeeze-Type Resistance Spot Welder
- Minimum Requirements:
- 10,000amp capacity
- 2,940N clamping pressure
- 220V single phase
- Recommended:
- Liquid cooled
- 14,000amp capacity
- Microprocessor controlled welding current
- 220V
- Minimum Requirements:
- Welding Respirators
- Follow OSHA standards
- Scan Tools & Vehicle Reprogramming Devices
- Current Techstream or Techstream Lite products. Once approved for the Program, discounted rates are available
- Refrigerant Recovery and Recharge
- Minimum Requirements:
- R1234yf
- R134a
- Recommended:
- Dedicated ND11 service equipment and tools
- Minimum Requirements:
- High Voltage PPE
- Minimum Requirements:
- Rated to at least 1,000V (proper fitting)
- Recommended:
- Leather over-gloves in each size
- Dedicated glove storage containers
- Glove inflator/ inspection log
- HV apron and face shield
- HV workstation
- Minimum Requirements: