Agreement
Upon approval to participate in the TCCC Program, Collision Center and its associated Toyota dealership are required to execute the Toyota Certified Collision Center Program Agreement (“Agreement”).
Consultations
Upon approval to participate in the TCCC program, an Initial Certification Consultation (ICC) will be held at the Collision Center to review compliance with program requirements and to provide business consultation services as a benefit of the program. Once Certified, annual Re-Certification Consultations (RCC) will be scheduled to perform the same services. During each consultation, Toyota and/or its designated and approved vendor will hold a close meeting to report Collision Center findings. Both Dealer and Collision Center representation, including but not limited to, the Dealer’s General Manager and Collision Center’s Manager, must be present during the close meetings.
Financial Data
Collision Center or Dealer is required to transmit the Collision Center’s complete and accurate Financial Statement data to Toyota monthly. It is acceptable for the financial data to be shared via the Dealer’s Toyota Financial Statement OR the TCCC online form titled “Financial Statement_TCCC” located at https://tccc.collisionrepairnetwork.org/
The Financial Statement data will be used for purposes of benchmarking, performance reporting, and program consultation services. If Financial data is not provided to Toyota, these features of the TCCC program will not be available, and Toyota may deem the Collision Center to be in material breach of the Agreement and/or withhold certification, at Toyota’s sole option, until such data is provided.
Repair Order Data
Collision Center or Dealer is required to collect and share Collision Center’s Repair Order (RO) data. RO data includes, but is not limited to, customer contact information, VIN data, and vehicle repair, service, or warranty data. Acceptable sources of RO data are: Dealer’s Dealership Management System (DMS), Collision Center’s Management System, or a selected vendor. Purpose of collecting RO data is for benchmarking, performance reporting, facilitation of customer satisfaction surveys, and program consultation services. If RO data is not made available to Toyota, these features of the TCCC program will not be available, and Toyota may deem Collision Center to be in material breach of the Agreement and/or withhold certification, at Toyota’s sole option, until such data is provided.
Insurance
Collision Center is required to carry insurance coverage in the amounts set forth in the Agreement.
Training
Please refer to the table below for specific staffing requirements based on your annual customer pay repair order count as of December. Each role within the collision center must meet the designated criteria to ensure compliance with the program standards.
| Annual Customer Pay Repair Order Count YTD December | Certified Collision Staffing Requirements | |
| Manager Job Code: 032 | 1- Higher | 1 |
| Estimator Job Code: 065 | 1 – 2200 | 1 |
| 2201 – 4400 | 2 | |
| 4401 – 6600 | 3 | |
| 6601 – 8800 | 4 | |
| 8801 – Higher | 5 | |
| Repair Technician Job Code: 053 | 1 – 1100 | 1 |
| 1101 – 2200 | 2 | |
| 2201 – 3300 | 3 | |
| 3301 – 4400 | 4 | |
| 4401 – 5500 | 5 | |
| 5501 – 6600 | 6 | |
| 6601 – 7700 | 7 | |
| 7701 – 8800 | 8 | |
| 8801 – Higher | 9 | |
| Refinish Technician Job Code: 054 | 1 – 3300 | 1 |
| 3301 – 6600 | 2 | |
| 6601 – 9900 | 3 | |
| 9901 – Higher | 4 |